You will receive a shipping confirmation email with a tracking link as soon as your order leaves the warehouse.
Tracking shows nothing yet
That is normal for the first 24 to 48 hours after you get the link. Carriers scan a parcel into their system after collection, not at the moment the label is created.
No shipping email
Check your spam folder first. If it has been more than 5 business days since you ordered and there is still nothing, email support@wearvessa.com with your order number and we will chase it.
Tracking has not moved in a while
Parcels can sit without a scan for several days in transit, particularly at customs. If there has been no movement for 10 business days, email us and we will open an enquiry with the carrier.
More than one parcel
Orders with several items sometimes ship separately, at no extra cost. Each parcel has its own tracking link, so check for more than one email.