Last updated 29 July 2026.
The short version
You have 30 days from delivery to return anything unworn with tags attached. Return shipping is paid by you. Once we receive and inspect it, your refund goes back to the original payment method.
What we accept
- Items returned within 30 days of delivery
- Unworn, unwashed, with original tags still attached
- Items in original condition, free of makeup marks, deodorant, pet hair and odour
What we cannot accept
- Items that have been worn, washed or altered
- Items returned without tags
- Items marked final sale
- Bras and swimwear where the hygiene liner has been removed, for health reasons
How to start a return
Email support@wearvessa.com with your order number and which items you want to return. We reply within 2 business days with a return address and instructions.
Please do not post anything back before contacting us. Returns received without prior notice may not be processed.
Return shipping
You cover return postage. We recommend a tracked service, since we cannot refund a parcel that never arrives.
Refunds
Once your return is received and inspected we will email you either way. Approved refunds are issued to the original payment method within 5 business days. Depending on your bank it can take a further 5 to 10 business days to appear on your statement.
Original shipping charges are not refunded, unless the item arrived damaged or we sent the wrong thing.
Damaged, faulty or wrong items
Email support@wearvessa.com within 7 days of delivery with your order number and a photo. We cover return shipping in these cases and will either replace the item or refund you in full.